Unigloves UK, a leading manufacturer and distributor of high-quality hand protection products, faced significant challenges in managing an exponentially increasing volume of orders, especially during the COVID-19 pandemic. The team of 4 employees found themselves increasingly overwhelmed, which hindered their ability to provide the high level of customer service they prided themselves on.

To address these challenges, Unigloves turned to turian’s AI-powered automation solution. The AI solution began processing incoming orders by automatically extracting and inputting order data into the ERP system. This not only sped up the process but also allowed the team to focus on higher-value tasks, such as customer service and order verification. turian's customer support played a crucial role in this transition.

“The turian technical team have been fantastic, and I don’t say that lightly. This level of attentiveness is something I haven’t seen from any software company I’ve worked with” Tom emphasized.

turian reduced the time spent on manual data entry, allowing the team to handle a larger volume of orders without increasing headcount.

The AI’s accuracy and efficiency also helped Unigloves maintain their high standards during peak periods. Tom shared an example of this during a period when a team member was on sick leave: “The remaining staff was able to process everything, whereas previously, we might have needed additional resources. This was a game-changer for us.” turian’s customer service con-tinued to stand out throughout the process. “Their support has been exceptional, and their willingness to work closely with us has made a huge difference in our ability to meet our goals,” Tom added, mentioning 3 additional benefits of turian: The integration with a familiar systems, more time to focus on customer service, and the successful partnership with turian.