FAQ

Turian builds autonomous AI Assistants that are based on generative Artificial Intelligence (AI) and can be integrated into your core business systems within days. Our AI Assistants for medium and large organizations are designed to autonomously handle tasks in diverse business functions, such as Sales & Service, Procurement, or Compliance Management.

Yes, our AI Assistants are real polyglots and can understand all languages you will probably ever come across in your business 🙂. 175 languages to be precise.

We don’t just feed your data into an off-the-shelf LLM and expect miracles to happen. It needs a lot more to create an AI automation software that actually provides real value in day-to-day business. Our AI Assistants are based on the world’s most powerful AI models, improved by our proprietary technology, and are guard-railed by custom safety layers and advanced data querying techniques to achieve superhuman speed without compromising on accuracy and safety. Our solution is not just document processing, but more like providing you a real assistant that can understand context and act like an autonomous agent. Our AI Assistants are seamlessly and fully integrated into your workflows (e.g. email client and ERP/CRM system) and hence can autonomously complete tasks, such as creating an actual order in your SAP based on the client’s free-text email request. For every client, we instruct our AI Assistants to the very specific client needs to ensure that they can autonomously complete tasks with high accuracy. Another cornerstone of our technology is that it is flexible enough that our AI Assistants can continuously learn and improve - just like real employees do. This combination of deep industry expertise and cutting-edge technology provides a significant competitive edge for your team.

Yes, our AI Assistants are designed to handle complex tasks by understanding your unique business context as well as nuances in language and are thus suitable for a wide range of applications in supply chain and sales and service operations. By having an interface with your email client and ERP / CRM system, our AI solution has access to all relevant company and client information to handle a variety of multi-step and intellectually advanced tasks. For instance, in sales order entry, our AI Assistants can analyse long client conversation histories, understand free text requests via email, write responses to customers to ask for missing / additional information or clarify contradictory information and do product matching even without article numbers. Likewise, our AI Assistants can analyze, summarize, and evaluate long and complex documents, which is often the case in compliance management of environmental and safety regulations.

We use several mechanisms to prevent our AI assistants from giving plausible sounding but completely made-up or incorrect information. On the one hand, where possible, we are using RAG (Retrieval-Augmented Generation), leveraging the strengths of both retrieval-based and generative methods to produce more accurate and contextually relevant outputs. On the other hand, we are using custom-built safety layers as well as business rules and algorithms to ensure that output quality is maximized and plausible.

The performance of our AI Assistants exceed what an off-the-shelf AI (such as OpenAI’s ChatGPT) can do. This is because our AI Assistants combine cutting-edge AI algorithms, including Large Language Models (LLMs), with custom safety layers, business rules integration, and advanced data querying techniques to achieve superhuman speed and unprecedented accuracy. Depending on the complexity of the task, our solutions reach accuracy levels of over 99%. This reliability significantly reduces errors and increases efficiency in your supply chain and sales and service operations compared to manual processing. Still, if you feel uncomfortable handing over your tasks to our AI automation solution for certain key transactions (e.g. orders with high values), we enable your employees to stay in the loop so they have full oversight and control over these cases.

Our products use the most powerful and currently available Large Language Models (LLMs). This cutting-edge technology enables our AI Assistants to understand context and provide responses with astounding quality. At the same time, a good LLM alone is by far not enough to create an AI automation solution that actually provides added value in the nitty-gritty situations of everyday business operations. This is why we have built several layers of proprietary technology around these models to ensure our clients’ tasks can be automated with accuracy, speed, and safety. We provide an intuitive user-interface that clients love, a seamless integration into your core software systems (e.g. e-mail client, ERP system like SAP, Oracle, or MS Dynamics 365), and tweak our solution with adaptable business rules and data querying techniques.

Our AI assistants are designed to revolutionize the way businesses operate by automating a wide range of tasks across different departments. Our AI Assistants can automate various tasks such as sales order entry, purchase order management, compliance management, RFx, data entry, contract and document analysis, and other administrative tasks related to supply chain and sales and service operations. Our AI Assistants can understand the context of your business and regulatory requirements, allowing them to make informed decisions, interact with users and clients in written form, and to act autonomously to complete tasks (e.g. generating order confirmations in your ERP system or making a compliance risk assessment).

Yes, we never deliver plain vanilla, off-the-shelf solutions to our customers because the devil is always in the detail. Every time we implement our AI Assistants for new clients, we ensure we understand in-depth your specific workflows and individual business requirements. This allows us to offer customization options to tailor our AI Assistants to your specific business needs. For instance, you always want to have the final say for orders confirmations over € 10,000? There is this bunch of clients that have very quirky order processes? Or your business has a particular process for calculating quotations? No worries - we can teach our AI automation software to adapt to your context.

Large Language Models (LLMs) are advanced artificial intelligence systems trained on vast amounts of text data. They can understand, generate, and interact in natural language, enabling them to perform tasks such as text generation, translation, summarization, and more. Learn more about LLMs and how they work in our blog section.